Become the Client Service Director for the Global Transaction Banking Operations team in Toronto, Ontario. Your leadership will enhance customer support and compliance with established standards.
In this pivotal role, you will guide the Client Support Helpdesk, ensuring the execution of business strategies while nurturing a team-oriented atmosphere. Your focus will be on Global Business Payments, Cash Management, and Digital Banking services, requiring in-depth knowledge of call center management and service delivery optimization.
Key Responsibilities:
• Lead and cultivate a customer-centric culture across teams
• Manage the operational efficiency of banking support services
• Implement best-in-class service processes and procedures
• Facilitate training initiatives for clients and new hires
• Uphold operational risk and compliance requirements
Requirements:
• Bachelor’s Degree in a relevant area
• 10+ years’ payment experience in banking or financial serv...