Elevate your career as the Director of Client Services at Match Retail in the Greater Toronto Area. This senior leadership role focuses on enhancing client relationships and driving program success in a hybrid work environment.
As a Director of Client Services, you will oversee key client portfolios, ensuring high-quality service delivery and client satisfaction. Your expertise in client management, retail programs, and cross-functional collaboration will be vital. You’ll partner strategically with Sales, Operations, and Field teams to translate client objectives into actionable execution strategies ensuring alignment across multiple programs.
Key Responsibilities:
• Serve as the main contact for assigned client portfolios
• Manage client satisfaction, retention, and growth initiatives
• Lead and develop Client Services and Account Management teams
• Oversee program launches and performance against KPIs
• Present executive-level business insights and recommendation...