Job Summary

The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization.

Main Responsibilities and Accountabilities

Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities.

Customer Support & ITSM Leadership

• Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and cu...