Lead innovative client support services at Niagara College as the Director of Client Support Services. Oversee technical support across multiple campuses while managing projects and resources effectively.
This role at the Welland Campus requires strategic leadership in client-facing services and operational oversight of technology functions. You will manage projects involving desktop technology, audio-visual tools, and physical security infrastructure. Your experience in IT service management will be crucial for developing standards and maintaining service excellence across the college's educational environment.
Key Responsibilities:
• Ensure effective support for over 3,000 computers and 250 classrooms
• Oversee technology operations for academic and administrative use
• Manage client technology acquisition and renewal projects
• Develop Service Level Agreements for transparency in service delivery
• Direct support for the college's physical security technologies<...