Reporting to the Director of Front Office,  responsibilities and essential job functions include but are not limited to the following:

• Ensure the highest levels of Guest Service while maintaining hotel profitability in a positive, innovative working environment.
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in the Fairmont Gold Department.
• Ensure adherence to all Fairmont Gold Standards of Service & Operational Procedures.
• Monitor maintenance and development of the physical Fairmont Gold product.
• Ensures the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Management to ensure strategies are in place to maximize Fairmont Gold revenue opportunities. This should include out of order rooms, sell outs, preventative maintenance...