Join Zoomlion as a Service Supervision Director to enhance operational compliance and service quality across our after-sales network. Lead initiatives that optimize processes and elevate customer experience.
In this senior leadership role, you will be pivotal in overseeing service governance and resource coordination among teams. With at least five years of experience in after-sales service management, you will monitor service execution and troubleshoot quality concerns. Your expertise will directly impact customer satisfaction and operational efficiency.
Key Responsibilities:
• Monitor and report on service execution quality
• Analyze operational issues and propose optimizations
• Coordinate service resources across various teams
• Establish and manage the customer service center
• Oversee performance reporting and analysis
Requirements:
• Bachelor’s degree in relevant field
• Minimum 5 years in after-sales service management
• Experience in constructi...