Purpose:

The Director, Global Quality Complaint Operations leads the end to end complaint execution (includes complaint intake, processing, reportability, and medical device reporting) and is responsible for leading the global strategy for Post Marketing Quality Operations.

This role is responsible for all AbbVie post market products (cosmetic, pharmaceutical, biologic, combination, devices) and investigation coordination of pre-market device regulatory responsibility. This role has oversight of the health of the Operational Quality System including meeting global regulatory requirements, medical device reporting, KPIs, best in class timeliness and quality. This role also has direct operational responsibility for capacity and demand planning for resource management including new product introductions, market expansions and acquisitions and real time actions, as well as training program including new team member hiring, pro...