Step into a pivotal role as the Director of a National Lender Desk. Focus on optimizing credit file processes while championing service delivery and team development in the mortgage industry.
In this senior position, you will lead analysts, ensuring top-notch service that aligns with lender standards and compliance needs. Your ability to foster a collaborative environment will drive continuous improvement and innovation. You will also be responsible for establishing performance metrics and facilitating training sessions to enhance team skills.
Key Responsibilities:
• Inspire and manage a high-performing team
• Facilitate training for improved team skills
• Oversee deal management for optimal flow
• Monitor performance indicators for service quality
• Ensure adherence to compliance standards
Requirements:
• At least 5 years of mortgage industry experience
• College diploma required; degree preferred
• Proven operational leadership for 5+ years
• Stron...