**Driving Infinite Possibilities Within A Diversified, Global Organization**:**Regional Excellence**:- Define customer centric tiered escalation model that ensures continuity of customer contact and swift resolution.
- Personalize technical support journey for customers to differentiate between training issue and true tech support need- Become operationally embedded with the Z21 new product introduction (NPI) process to ensure readiness of team- Achieve strategic KPI and other metric targets.
- Partner with Finance to ensure complete and accurate measurement for tech support revenues and expenses- Ensure deliverables and key milestones are achieved resulting in the expected outcome.
**Strategy Deployment**:- ** **Work with Honeywell Corporate CX to define and implement tech support maturity model, track progress against- Specifically focus on creating a subscription based technical support program that provides great value for money.
- Proactively develops solutions ...