Lead impactful enablement initiatives as a Senior Manager. Shape employee onboarding, upskilling, and continuous learning to elevate customer support and account management teams in a dynamic environment.
In this autonomous role, you will design and implement strategic enablement programs tailored for Customer Success teams. You’ll leverage data and customer feedback to drive improvements in onboarding and performance outcomes. Collaborating cross-functionally is essential to ensure every team member has the necessary tools and knowledge to succeed.
Key Responsibilities:
• Design onboarding and learning programs for Customer Success
• Coach and develop the Enablement team’s instructional skills
• Integrate customer feedback to enhance training programs
• Oversee maintenance of internal knowledge resources
• Lead QA strategy for support interactions
Requirements:
• Proven experience in enablement or QA in SaaS environments
• Strong background in building di...