Lead guest services as a Duty Manager, working alongside the Front Office Manager to exceed departmental goals. Your commitment to enhancing guest experiences and supporting staff will be key in this role.
In this position, you will assist the Front Office Manager with achieving service excellence while responding to guest needs and feedback. Responsibilities include reviewing operational processes, supervising team performance, and ensuring adherence to service standards. Strong communication and problem-solving skills, along with experience in PMS Opera, are required.
Key Responsibilities:
• Collaborate with the Front Office Manager for departmental success
• Efficiently handle guest complaints with professional solutions
• Review and oversee arrivals, room allocations, and VIP requests
• Ensure compliance with reception standards and procedures
• Train staff to deliver consistent guest experiences
Requirements:
• 3–5 years of experience in a hospitality ro...