Seeking a Business Analyst with a rich background in Salesforce and contact center operations. This role is essential for optimizing customer experiences and driving effective business transformations.
In this contract position, you will utilize your 5+ years of experience to analyze and document critical business requirements. You will facilitate cross-functional workshops, ensuring clarity in communication and alignment among stakeholders. Your analytical skills will be vital in optimizing performance metrics and supporting large-scale transformation projects.
Key Responsibilities:
• Elicit, document, and validate business requirements
• Analyze and enhance operational metrics for insights
• Document customer journeys and future state processes
• Act as a communication bridge between stakeholders
• Support testing and delivery phases for projects
Requirements:
• Over 5 years as a Business Analyst in the contact center space
• Strong skills in user story ...