Become a pivotal part of supplier analytics as a Customer Support Specialist. Your strong communication skills and commitment to service excellence will help resolve key supplier issues.
In this dynamic role, you'll serve as the primary contact for troubleshooting supplier inquiries relating to data and app functionality. Your collaboration with cross-functional teams will lead to identified insights and solutions, helping elevate the overall customer experience. Critical thinking and attention to detail will be vital as you manage various projects that optimize supplier support.
Key Responsibilities:
• Collaborate with teams for effective supplier issue resolution
• Engage product managers for supplier issue investigation
• Drive projects through collaboration in supportive initiatives
• Respond to and resolve Zendesk tickets efficiently
• Manage projects related to enhancing supplier experience
Requirements:
• Minimum of 2 years in customer service roles