Excelling as a Bilingual Customer Service Specialist means providing outstanding remote support. Manage inquiries and promote services while ensuring every customer interaction is top-tier.
This position demands strong communication and organizational skills to manage a diverse client portfolio effectively. You’ll collaborate closely with Account Managers and internal teams to guarantee customers receive seamless service tailored to their needs. A proactive approach is essential to meet deadlines and resolve issues efficiently.
Key Responsibilities:
• Address customer inquiries to boost satisfaction
• Promote products based on customer needs
• Communicate effectively with Account Managers
• Handle account adjustments in partnership with Finance
• Coordinate logistics with Scheduling and Transport
Requirements:
• High school diploma or equivalent
• 2+ years experience in customer service
• Proficient in Microsoft Office, including Dynamics
• Bilingual...