Drive exceptional user experiences as a Technical Support Engineer in a hybrid role! Embrace technical challenges and enhance software interactions through expert troubleshooting and client collaboration.
With this opportunity, you will leverage your technical support experience to assist clients in overcoming challenges and optimizing their software interactions. You will require an understanding of web development principles and relational databases. Strong communication and problem-solving skills will be key in ensuring excellent client service and product performance.
Key Responsibilities:
• Efficiently communicate with clients through various channels
• Resolve client inquiries and issues diligently
• Develop expertise in software capabilities
• Collaborate with product teams during troubleshooting
• Train AI chatbot to improve client support
Requirements:
• 2-3 years in technical support
• Knowledge of backend technologies like PHP and Python
• Ex...