• Conduct daily site walkthroughs and layout checks for the independent DTC website.
• Monitor on-site user feedback and public sentiment; elevate insights for optimization.

2. Social Media & Community

• Support the design and execution of social media campaign plans.
• Review and approve social media assets; track campaign performance and lead post-campaign analysis.

3. Private Traffic & Partnerships

• Identify and reach out to potential private traffic channels (WhatsApp groups, Telegram, influencers, clubs, etc.).
• Execute communication plans for these channels and conduct performance reviews.

4. Customer Service & Insights

• Handle daily customer complaints and inquiries for both DTC site and marketplace platforms.
• Identify recurring complaint trends and propose improvements to enhance user experience.
• Assist with p...