Caterpillar Inc. is hiring a Field Service Manager in Edmonton to oversee operational leadership and customer-focused services. This role is pivotal for enhancing client satisfaction and field service efficiency.
In this management position, you will lead field service representatives, oversee training and compliance, and ensure timely responses to customer requests. The successful candidate will drive performance management and sales initiatives while maintaining a strong focus on customer service and compliance requirements.
Key Responsibilities:
• Plan assignments and dispatch representatives quickly
• Hire, train, and manage team performance
• Promote sales growth through customer interactions
• Ensure timely delivery of equipment as per guidelines
• Address and resolve field service concerns efficiently
Requirements:
• Preferably possess a degree or similar experience
• Knowledge of organizational values and culture
• Strong conflict management abi...