AnyVan is looking for a Customer Support (CS) team member to provide multichannel support to our customers. This role focuses on phone, WhatsApp, and other digital channels.

Responsibilities

• Serves as frontline warrior, managing and resolving customer inquiries, focusing on retention and positive relationships.
• Maintains minimal wait times, delivers quick responses and first‑time resolution when possible and meets team goals.
• Utilizes strong active‑listening and questioning skills to assess, manage and resolve queries correctly.
• Escalates complex or highly‑risk issues promptly and appropriately.
• Keeps all parties fully informed until resolution.

Requirements

• No prior experience required; willingness to learn.
• Passion for delivering outstanding service.
• Typing speed over 30 words per minute with high accuracy.
• Competence with IT suites, especially G‑Suite, ...