Lead the Central Ambulance Communication Centre as a Lead Communications Officer. Supervise dispatch operations and ensure compliant and effective communication during emergencies.
This full-time role involves real-time monitoring of call processing and managing relationships with crucial emergency service stakeholders. You’ll drive performance management, foster staff development, and uphold mental health standards among your team. Strong problem-solving abilities and sound judgment are vital for effectively addressing the challenges in a busy communications center.
Key Responsibilities:
• Supervise efficient processing of emergency service calls
• Liaise with police, fire, and medical services
• Conduct performance assessments and assist in staff training
• Ensure accurate record-keeping in compliance with regulations
• Provide empathetic pre-arrival instructions to callers
Requirements:
• Certification as a Communications Officer in Ontario
• Minimum 5 ...