Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

• General Dispatch
  • Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner.
  • Gather relevant information to determine the type and severity of the call.
  • Reroute calls to the correct agencies.
• Fire Dispatch
  • Dispatch appropriate firefighting resources based on call information.
  • Prioritize multiple calls to allocate available resources.
  • Monitor responder safety by radio.
  • Dispatch additional resources as requested by incident commanders.
  • Maintain logs and incident reports using provided methods.
  • M...