**Job Description Summary**
**Job Functions**
- Handle inbound calls from the Company's multi-state employees covering a broad range of reasons, questions and issues for initial contact - possess first level knowledge and when to escalate.
- Educate callers on policies, programs, and processes related to questions/issues.
- Utilize applicable systems tools (e.g. 3CLogic, GrupoOno, Knowledge base, PeopleSoft) tools and resources to access specific HR-related information to provide detailed explanations.
- Provide guidance to employees on how to access information directly through employee self-service tools and engage website.
- Explain plan provisions and eligibility to a pre-defined depth.
- Possess ability to sufficiently resolve first-level contacts to meet Nissan employee's needs.
- Open appropriate cases as necessary to escalated request requiring in-depth analysis or expertise of Tier 2.
- Assist with reporting, data reviews and other intern...