Primary Purpose

Responsible for higher level technical support to the University community including design, setup, configuration, troubleshooting and upgrading technology. Generates documentation on how to utilize the systems, provides written technical resolutions in a central knowledge base and assists in the development of technical standards for learning technologies. In addition to support of daily operations, this position includes a significant amount of vendor and customer interaction in the evaluation, technical design and implementation of projects that advance the state of digital media technology at the University.

Essential Functions

Explores, identifies, evaluates, enables and promotes existing and emerging digital media, surveillance, and instructional technologies and their application. Design, install, program, configure and maintain new or existing technology systems and services for a diverse customer base within the University comm...