Mission/ Core purpose of the Job

The role will be responsible for the development and implementation of Service Management processes for GlobalConnect Customers, providing them with regular reporting and ensuring that performance of Services provided exceeds the SLAs committed to them.

Understand customer requirements and participate in cross functional teams to resolve issues.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Service Consultant will be accountable to achieve the following objectives: