The Training Lead will support the Training Manager in designing, developing and delivering training curriculum, policies & procedures, and systems documentation for the Consumer Deposits support staff.In this role, you will help shape Axos's Consumer Banking Learning & Development strategy and policies.You will work with call center leadership, internal teams, and cross-functional stakeholders.
- Enhance and support the onboarding experience for all Consumer Deposit supportmembers, primarily within the Contact Center.
- Assist in the development and implementation of educational and developmentalprograms.
- Assess the outcomes of training programs to increase retention, proficiency, andconfidence among new hires.Aid in the creation and dissemination of communicationmaterials for new product launches and workflow updates.
- Contribute to the development of training curricula aimed at promoting brand awareness,product knowledge, and cross-selling initiatives.
- As...