Take on the role of an Entry-Level Alarm Monitoring Agent and provide vital support in security services. Speak fluent French and English to foster connections and enhance client relations.
Focused on customer advocacy, this entry-level position requires monitoring the effectiveness of security services as well as handling inquiries and complaints. You will analyze claims, maintain agency records, and ensure timely communication with clients and internal teams. Your ability to multi-task and pay attention to detail will play a pivotal role in service delivery.
Key Responsibilities:
• Promote quality control of alarm monitoring services
• Analyze and communicate findings related to client complaints
• Work with agencies to manage false alarm challenges
• Manage agency files and validate information
• Support clients of monitoring services
Requirements:
• High school diploma or equivalent
• Bilingual proficiency in French and English
• Proven interpersona...