Join Ricoh as an Entry-Level Service Manager and spearhead customer-focused service delivery. Manage on-site operations to meet and exceed service level agreements and enhance user satisfaction.
In this critical role, you’ll be responsible for providing hands-on support for Ricoh Managed Services. Your expertise in troubleshooting print issues and managing incident tickets will play a vital role in ensuring client satisfaction. Engage with customers and team members to improve service processes and deliver effective solutions.
Key Responsibilities:
• Deliver services per Ricoh standards and client SLAs
• Work with Help Desk to monitor and manage service issues
• Troubleshoot and resolve print and technology problems
• Manage service tickets, documenting resolutions and updates
• Conduct user training to maximize technology effectiveness
Requirements:
• Post-secondary education in a technical discipline
• At least 2 years of customer-facing support experien...