Lead hospitality excellence in the role of Front Desk Supervisor, focusing on guest service and operational management. This full-time position requires a professional demeanor and strong leadership abilities.
You will be instrumental in supervising front desk operations, guiding team members, and upholding the highest standards of guest service. Responsibilities include managing daily tasks, overseeing check-in/check-out processes, and ensuring compliance with hotel policies. You'll also engage in training and mentoring staff to foster their development and improve service delivery.
Key Responsibilities:
• Supervise daily front desk operations and staff
• Ensure efficient check-in/check-out protocols
• Accurately manage room bookings and payments
• Coach and train new front desk team members
• Address and resolve guest concerns promptly
Requirements:
• Front desk or hospitality experience is essential
• Supervisory experience preferred
• Strong interpe...