IT SERVICE MANAGEMENT EXPERT

We are seeking a skilled and customer‑focused IT Expert to provide end‑to‑end IT support and service delivery within a Global Service Center environment. This role is responsible for end‑user IT support, IT asset management, and the coordination of infrastructure‑related services (network connectivity, workplace technology, peripherals, collaboration tools) in alignment with global IT standards.

The IT Expert acts as the local IT point of contact, working closely with global IT teams, internal users and vendors to ensure service continuity, efficient incident resolution, and a high‑quality user experience.

KEY RESPONSIBILITIES:

• Provide on‑site and remote end‑user IT support (hardware, software, peripherals, collaboration tools).
• Manage and follow up on incidents, service requests and changes through ServiceNow, ensuring SLA compliance...