Elevate your career with RBC as a Staff Technical Support Engineer, providing expert support for cutting-edge AI and innovation platforms. Drive operational excellence and mentor teams in a fast-paced environment.
This role is tailored for seasoned professionals with 7+ years in production or platform engineering. You will maintain the infrastructure powering Lumina's AI services, manage critical incidents, and lead engineering initiatives. Collaborate cross-functionally with developers, ML engineers, and security teams to ensure optimal system performance and reliability.
Key Responsibilities:
• Own backend services for AI/ML platforms
• Provide tier 3 and 4 technical support
• Lead engineering initiatives and mentor team members
• Debug complex production issues live
• Drive post-incident reviews and improvements
Requirements:
• 7+ years in production or platform engineering
• Proficient in Python, Go, or similar languages
• Experience with Kubernetes...