Become a key player as a Senior Technical Support Specialist. Focus on delivering comprehensive support for Windows and macOS environments, including remote assistance and hardware management.
In this pivotal position, you will utilize your troubleshooting skills in a dynamic IT atmosphere. You’ll oversee tickets, manage user lifecycle processes, and serve as a point of escalation for junior team members. Your role enables seamless operation across multi-platform setups.
Key Responsibilities:
• Act as IT support for the Montreal office
• Provide comprehensive Level 1 and Level 2 support
• Manage device lifecycle and hardware tracking
• Coordinate with vendors for issue resolution
• Assist in maintaining standard operating procedures
Requirements:
• At least 7 years of experience in IT support
• Strong expertise in Windows support technologies
• Familiar with macOS tools (Jamf or similar)
• Hands-on experience with Google Workspace
• Knowledge of I...