Join EZRA as an Operational Business Partner in Toronto, Canada, and lead the charge in innovative client solutions. This hybrid role demands excellent communication and a collaborative mindset to meet dynamic client needs.
As an Operational Business Partner, you'll coordinate with various teams, including Sales and Innovation, to align tasks and ensure seamless implementation of client projects. Your role involves establishing realistic timelines and objectives while leading the creation of documentation that makes goals clear for all parties involved. You'll actively promote best practices to ensure that client experiences remain top-notch.
Key Responsibilities:
• Coordinate with teams to establish dynamic partnerships
• Document client requirements and project statuses clearly
• Create governance structures for project accountability
• Drive operational improvements in client delivery
• Support Client Success Managers with operational insights
Requirements: