Join Fidelity Canada as a Social Care Specialist! In this role, you'll engage customers via social media, optimizing care experience while working on a flexible hybrid schedule.

This position requires a university degree and at least three years of professional experience, including two years in social media customer care. You'll be leading strategies to enhance social interactions into streamlined services and collaborating with internal teams to integrate data flows seamlessly. Your expertise in social media tools will drive impactful engagement across platforms.

Key Responsibilities:
• Respond to queries on all social media channels
• Lead social care strategy and development programs
• Implement and manage the Sprinklr platform
• Design workflows for regulatory compliance
• Collaborate with community managers on content opportunities

Requirements:
• Bachelor’s degree in relevant field
• 3+ years profes...