Responsibilities

• Ensure all Zendesk tickets are handled in a timely manner.
• Support customers worldwide by phone, email, TeamViewer and on site.
• Document, maintain and follow up on all customer inquiries through the Tracking System database.
• Assist in debugging, fault finding and root cause analysis of prototype and standard machines, including system level testing and PLC programs, in-house and at the customer’s site.
• Create training materials and train customers in the use of company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Maintain and repair testers onsite.
• Assist Project Managers with open issues on equipment in-house and at customer sites, for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).
• Validate and verify application performance on new and existing D&V products as required.
• Process, monitor and fo...