Lead a dynamic team at ATS as a Field Service Supervisor in Cambridge, Ontario. Guide service representatives to enhance customer satisfaction through effective problem resolution and remote support.
This role involves overseeing a team of Field Service Representatives, providing mentorship while ensuring adherence to safety and quality standards. Collaborate with Service Applications Engineering to manage projects from concept through to continuous support. Your leadership will directly impact customer loyalty and operational performance.
Key Responsibilities:
• Delegate tasks based on team member skills
• Collaborate on service proposals and project management
• Plan labor hours to align with budget targets
• Promote a culture of safety with no incidents
• Conduct regular one-on-ones to coach team members
Requirements:
• Diploma or degree in electrical or mechanical engineering
• At least four years in a hands-on automation role
• Over ten years' expe...