Primary Responsibilities

• Technical Support & Customer Service: Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service.
• Deliver remote support to customers via email, phone, and secure remote connection tools.
• Conduct product training for customers both on-site and at our headquarters.

Commissioning and Field Service

• Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer.
• In office Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation.
• Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update system configuration files, ...