What you’ll do

The Order to Cash (O2C) Training Adoption teams are responsible for SAP delivered training booked via training Webshop covering the full process from registration to invoicing, customer support, rebookings, and collection activities- including the follow up on overdue training invoices

Core responsibilities include

· Manage a defined portfolio of customer accounts, performing pre-due and post-due follow-up activities.

· Execute collection strategies aligned with customer segmentation and global O2C policies.

· Document all customer interactions and maintain accurate collection notes in system worklists.

· Identify overdue items, irregularities, or customer objections.

· Escalate concerns as necessary following predefined escalation paths.

· Provide customers with AR statements, balance confirmations, and documentation required for reconciliation.

· Driving Process improvements with ...