A leading fintech platform in Mexico is seeking a Customer Experience Specialist to deliver fast and empathetic support. You will handle complex user scenarios and analyze tickets for root causes, all while collaborating with product and engineering teams. Candidates should have 2-4 years of experience, be proactive problem-solvers, and fluent in Spanish. The compensation package includes a gross salary of MXN $19,000 - $25,000 and benefits such as medical insurance and equity. The role supports flexibility, operating remotely in Mexico City or the Metropolitan Area.