Team OverviewThe IT Support Analyst will provide hands‐on technical and administrative support to ensure high‐quality IT services across our Fintech operations.
This role requires a proactive, service‐oriented professional passionate about technology and capable of solving problems efficiently in a fast‐paced environment.
The ideal candidate will be fluent in both English and Spanish, with strong troubleshooting skills and a genuine drive to deliver outstanding customer support.Role ResponsibilitiesServe as the first point of contact for technical support, ensuring timely resolution of incidents and service requests through the ServiceNow ticketing system.Perform advanced troubleshooting for hardware, software, and network issues in Windows and macOS environments.Manage operating system imaging and cloning (e.G., FOG, Clonezilla, MDT) and ensure proper configuration of new user devices.Provide on‐site and remote support to end users, including call center staff, ensuring min...