(Fluent English) Infrastructure Support Consultant (remotely)

Seniority level: Associate

Employment type: Contract

Job function: Customer Service

Industries: IT Services and IT Consulting

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Investigate and resolve connectivity questions and issues
• Diagnose why systems cannot connect to or pull data from different data platforms
• Collaborate with internal teams to ensure smooth data flows and integrations
• Maintain documentation and follow established support processes
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoo...