City Cruises Toronto ON, 425-207 Queens Quay W., Toronto, Ontario, Canada

Job Description

Position Summary:

The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability.

Duties and Responsibilities:

Cruise Execution

• Manages front-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
• Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment.
• Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring comp...