Elevate your career as a Freelance Desktop Support Engineer in Montreal, Quebec. This role focuses on IT troubleshooting, hardware support, and maintaining high customer satisfaction.
An immediate opening is available for experienced candidates in Montreal. Providing independent support, you will resolve both routine and complex desktop issues while delivering exemplary customer service. Applicants must possess a minimum of three years in IT infrastructure support and A+ certification, with additional vendor certifications preferred.
Key Responsibilities:
• Monitor queues to resolve desktop issues promptly
• Provide 1st/2nd level Help Desk support
• Install and troubleshoot hardware and software
• Update ServiceNow and knowledge bases efficiently
• Coordinate with clients for technical analysis
Requirements:
• 3+ years of IT infrastructure experience
• A+ certification and Cisco or Microsoft certification
• Exceptional customer service and communication...