Be the voice of Quince as a French Bilingual Customer Experience Agent, working remotely in Canada. Your role will focus on ensuring outstanding customer service and satisfaction through multiple communication channels.
In this role, you will interact with customers via chat, email, and phone, providing them with clear and empathetic support. As you navigate through various customer needs, your goal will be to turn challenges into positive outcomes while building trust and loyalty. With a focus on continuous improvement, you’ll contribute to enhancing overall service quality.
Key Responsibilities:
• Manage each customer interaction with clarity and care
• Address and resolve issues with empathy
• Effectively use digital tools to facilitate service
• Share insights for service enhancement
• Develop expertise in products to assist customers
Requirements:
• High School diploma or GED required
• Bilingual proficiency in French and English
• Minimum 2 years ...