Pure Sweet Enterprises, an authorized Kent RO service center, is seeking a Customer Service Associate to provide exceptional service to our customers. As the first point of contact, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and processing service requests efficiently and professionally.Responsibilities:Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.Provide accurate information about Kent RO products, services, and warranty policies.Troubleshoot basic technical issues and escalate complex problems to the appropriate technical team.Schedule service appointments and follow up with customers to confirm details.Process service requests, track service progress, and update customer records accurately.Handle customer complaints and resolve issues to ensure customer satisfaction.Maintain a thorough understanding of Kent RO products, services, and promotions.Meet or exceed key perfo...