Become the Front Desk Supervisor at Naturally Pacific Resort, located in stunning Campbell River, BC, and lead our team to provide unforgettable guest experiences. Your leadership will ensure service excellence at every touchpoint.
This pivotal role involves managing all Front Desk operations while fostering a collaborative environment among team members. With at least one year in a management position and five years of hospitality experience, you will coach team members and streamline service procedures. Engagement with various department managers will be vital for seamless service flows.
Key Responsibilities:
• Manage and develop the Front Desk staff
• Resolve guest issues with professionalism and hospitality
• Establish and uphold operational standards
• Conduct team training and mentoring
• Oversee guest check-in and concierge services
Requirements:
• Minimum 1 year in a supervisory capacity
• 5 years of experience in guest service
• Excellent confl...