As our next Reception Team Leader, you…

Would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bankside. This Front Office Team Leader will be working both Night and Day shifts and requires great flexibility and an opportunity to develop and coach the team.

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require specia...