Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Managing the customer service functions, including cash, cashiers and merchandising.DUTIES & RESPONSIBILITIES:HUMAN RESOURCES:Ensures cashier/merchandising staff comply with all store policies and operating proceduresTrains cashiers/merchandisers in job functionsProvides on-going guidance and instructionLOSS PREVENTION:Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum proceduresCUSTOMER SERVICE:Ensures store employees present proper image to the public in accordance with Uniform PolicyAnswers inquiries regarding location of product, rainchecks, etc.Resolves customer issues according to established guidelines (refunds, exchanges, etc.)Promotes the CSI SurveyMERCHANDISING:Ensures shelves are cle...