Summary
Managing the customer service functions, including cash, cashiers and merchandising.
Duties & Responsibilities
Human Resources
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Trains cashiers/merchandisers in job functions
- Provides on‑going guidance and instruction
Loss Prevention
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Customer Service
- Ensures store employees present proper image to the public in accordance with Uniform Policy
- Answers inquiries regarding location of product, rainchecks, etc.
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Promotes the CSI Survey
Merchandising