Primary point of contact for inbound new product requests for your assigned region Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region Support Fulfilment team members locally and globally as senior point of escalation in market Accountable for the quality of query management and transactional interactions for their portfolio of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and communication to clients/internal stakeholders. Collaborate with Implementation and Relationship Banking teams to follow up on client requests and ensure smooth onboarding and ongoing service delivery. Create compelling and engaging materials tailored to client needs. Point person ...