Join Fairmont Jasper Park Lodge as a Guest Service Agent, focusing on exceptional guest relations and service excellence in this full-time role. Your primary duties will include welcoming and assisting guests throughout their stay.
Fairmont Jasper Park Lodge is a premier resort in Jasper, Alberta, seeking a dedicated Guest Service Agent. You will serve as a frontline representative, managing check-ins and handling guest queries efficiently. Experience in hospitality, strong organizational skills, and communication prowess are vital in delivering outstanding guest services.
Key Responsibilities:
• Facilitate smooth guest check-ins and check-outs
• Answer phone calls and respond to guest messages
• Tackle guest requests and questions promptly
• Offer informative assistance about hotel offerings
• Maintain proper balance and supplies at the Front Desk
Requirements:
• Relevant experience in hospitality or front office
• Robust customer service experience neces...