Job Description

This position is responsible for overseeing the Spain and Portugal region, providing support across both countries and the SCS and SP business units. The role operates across multiple core team processes, ensuring efficient execution and strong cross‑functional collaboration.

He/She also manages internal and external customer inquiries and responses regarding issues affecting the cash application process.

Responsibilities

• Conduct research and data investigation activities.
• Manage and process applications.
• Perform detailed analysis to support decision‑making.
• Respond to customer inquiries within required service level agreement.
• Handle refund management processes.
• Execute mass case applications.
• Manage escalations and ensure proper follow‑up and resolution.
• Prepare and deliver accounts receivable reports.

Qualifications

• Bac...